#047 - Why we all need a little Project FIRST AID

I recently attended an Outdoor First Aid course at Camp Waingaro, which is an old scout hall nestled in 19 hectares of New Zealand bush. Quite a long way from anywhere - or at least it felt like it when I found that I could no longer get a cellphone signal. It was a beautiful site, surrounded on three sides by a creek that wound its way down the valley.

I initially thought it would be something of a refresher course, as I had attended first aid courses before, but in many respects this was an entirely new experience.

Granted, the last in-depth First Aid course I took was over 30 years ago - but as it turned out I had remembered most of the basic concepts I needed to know over all of that time. The first day of the course was a lot of theory - with some practical exercises using CPR dummies, various bandages, how to deal with choking and so on. Of course, some practices and techniques have changed over the years - in fact, some first aid practices seem to change every few years as they learn more and best practices change.

On occasion, I have had to use my first aid skills in the past - beyond the basics of blisters, small cuts, splinters and burns. One was a full-out mountain rescue involving a victim 200 feet (61m) down a steep slope, his near-vertical evacuation and the treatment for scrapes, lacerations and embedded gravel. Years after that, I had to deal with a victim who had become engulfed in flame. It was a long drive to hospital as we worked to cool and protect his burns. Fortunately, both victims fully recovered.

As it had been a long time since my initial training, I was nervous when I first arrived at the course, but I grew progressively more confident throughout the day as we covered familiar topics. However, things changed when we got into the practical outdoor scenarios the next morning. 

(c) 2012 Mathew Frauenstein

When it all hit the fan, I felt like I knew almost nothing.

 Listen to the podcast or read the full article on Gazza's Corner Blog.  

#040 - Is your Project Team like a Light Switch...or a Candle?

A few years ago I went on a fly-fishing trip with a group of work colleagues. I was working on a project in New Zealand, and we were going to be staying in an old company-owned holiday "bach" just outside of Taupo. You could book these properties for a weekend and pay a small fee. A basic type of unit - furnished with several beds, kitchen, TV, tables, chairs and couple sofas - nothing too fancy.

We unpacked our gear, loaded up the fridge and headed back outside for fly-fishing lessons. My first ever lesson - and apparently you need to learn how to do it while on dry land (without a hook) just to get used to the back-and-forth action before you try it standing hip-deep in a river. Perhaps to make sure you didn't fall over while casting - or hook anyone around you.

After about an hour of practicing casting, it was getting dark and our arms were getting tired, so we headed back in to get dinner ready and settle in for the evening. One of the guys was frying up dinner while the rest of us chatted and watched the little black-and-white TV. I was just walking back into the living room with a fresh beer when the lights went out.

"Who turned off the lights?" I asked.

"There's some coins on top of the fridge," one of the locals called out from the sofa.

"What?"

"Coins on top of the fridge. Put some in the slot."

"What slot?"

He sighed and got up. "In the meter."

He walked over to the fridge and picked up three coins. He popped them into a box on the wall, one by one. The lights suddenly came back on. "That should do for an hour. We pay for power when we use the bach - it's one reason it is so cheap to stay here."

I studied the pile of coins on top of the fridge. It was perhaps my first experience of "user pays" - in this case, quite literally with a pocket full of change.

I was experiencing a sudden and strange shift in expectation - electricity is just supposed to be "on", right?

 
Listen to the podcast or read the full article on Gazza's Corner Blog.

#039 - May I have your Attention, Please?

You know the drill - anyone who has ever flown on a commercial airline has heard this announcement from the flight attendant, usually followed by a safety briefing video and a demonstration by the crew. 

Most of us briefly look up, see the flight attendant standing there, snug our seat-belt, glance up above our heads, and resume reading - or listening to music, whatever. Most of us ignore the actual briefing if we have flown more than a few times. Even the comment "you may have flown before, but this aircraft may be different than what you are used to, so please follow along with this safety briefing" is unlikely to gain more than a few curious glances. If the safety message is only a video, there may be even fewer people paying attention.

We have become so used to distractions and the constant babble of noise around us in our daily lives, we learn to tune it out - and that can sometimes be a good thing. But how do you get - and hold - someone's attention, particularly if the message you have to share is really important?

On aircraft, different techniques have been used over the years to try to gain - and hold - your attention when announcements are made, with varying degrees of success. Humorous flight attendants are popular, but what about the safety videos?

Some of the most effective have been produced by Air New Zealand, who developed a series of safety videos that actually get you watching - and engaged. They also change the videos regularly, so you are also less likely to be "ho-hum" when you get settled in for your flight. Passengers now look forward to the safety videos - imagine that! Nude flight attendants with paint-on uniforms, anyone? You can be sure everybody paid attention to that safety video!

"That's nice for the airlines", you say. "But how can we get - and keep - someone's attention?"

One tactic is to hook them with the unexpected - and then engage them in the message, and keep them interested until you are finished.

The Unexpected

****BANG!****  

Well, perhaps it is not a great idea to literally start with a bang (especially on an airplane), but you need to do something to begin to hook their attention away from their smartphones at the beginning of your message or presentation. Something out of the ordinary can work quite well, if you don't overdo it.

Many years ago,well before the clever Air NZ videos, I was on an aircraft that most definitely held my undivided - and disconcerted - attention. 

 Listen to the podcast or read the full article on Gazza's Corner Blog.    

#035 - Protect your project from Zombie Outbreaks

zom·bie

\ˈzäm-bē\ noun

1. Formal.
   a. the body of a dead person given the semblance of life, but mute and will-less, by a supernatural force, usually for some evil purpose.
   b. the supernatural force itself 

2. Informal.

   a. a person whose behavior or responses are wooden, listless, or seemingly rote; automaton.

   b. a person who is or appears lifeless, apathetic, or completely unresponsive to their surroundings. 

   c. an eccentric or peculiar person, markedly strange in appearance or behavior (sometimes confused with Teenagers). 

3. Project Zombie.

   a. a member of the project team whose behavior or responses towards the project are wooden, listless, or seemingly rote; automaton.

   b. a member of the project team who appears directionless or wandering but is attracted by noise and activity.

Zombies Today

Zombies are currently very popular in the media; in the past 18 months alone there have been 32 zombie films created (many of them B films, but a notable number featured in the mainstream theater circuit, and over 160 have been released since the start of 2009). I will admit, I have only seen a half dozen or so in the last few years but my favorites have to be Zombieland (2009) and Sean of the Dead (2004). Soulless re-animated bodies wanting to eat your brains? Sure. Running for your lives to reach a goal or sanctuary, keeping just ahead of the armies of the undead? You bet. However, both films introduce a quirky sense of humour that keeps them from being strictly hide-under-the-covers horror movies. 

Yearning for some piece of normality while you reload your shotgun? That overturned delivery truck just might contain a box of Twinkies.

What about Warm Bodies (2013), you ask? Well, certainly it was an enjoyable film and it had decent humour, but as most of the 'zombies' recovered simply from looking at a pretty girl, you have to wonder if they were true zombies, or if they were just temporarily heartbeat-challenged. On the other hand, the explanation they offered for eating brains was unique and somewhat enlightening. OK, so maybe we will add it to the list.

However, the cinematic undead aside, we have a much more serious problem in real life. Many of our projects suffer zombie outbreaks. They may not actually be undead or want to eat your brains, but they are zombies nonetheless. And even worse, they may be your fault.

 Listen to the podcast or read the full article on Gazza's Corner Blog. 

#032 - Sense, Sensibility and Perception: There's no accounting for Taste

A colleague of mine has no taste. None at all - either he lost it in early childhood or he never had it, he can't exactly remember. 

I am not being mean about his clothing or sense of style - I am being quite literal. His taste buds do not work at all. When he eats, there is only texture, no flavor. "Food is simply fuel" as he says it - there is no particular enjoyment to any particular food, just the satisfaction of no longer being hungry.

"How horrible," I thought, "to never be able to taste chocolate, fruit or delicious, exotic foods". 

And then a few years ago, as a side effect of some bug going around, I completely lost my sense of taste as well. Usually your sense of taste is diminished when you have a cold, as smell is a big part of the sensation. But it wasn't that - my taste buds actually stopped working completely - and the smell part of it went too. Nothing but texture was left - not even spicy food registered, other than some watering eyes.

Fortunately it only lasted around 4 weeks, but I can tell you I was worried it might not come back. Life without the taste of good food...and chocolate! Of course, I could imagine it very well as I was experiencing it first-hand, but I did not like the prospect of life without tasting. While I suffered the effects, food was definitely just fuel. No enjoyment at all.


I was thinking a lot about my colleague during that time - wondering if he missed it, or simply did not know what he was missing. 


Other friends or colleagues are color-blind, some red/green, some other mixes, and a rare few have strictly black and white vision. A few others are partially or entirely blind, either through accidents, disease or blind since birth. Countless others wear glasses, as I did until laser surgery - when I had reached the point where things were still a bit blurry at the "best" setting on the optician's fancy machine.


Some other friends and family are deaf, either mostly or partly - and my kids certainly have selective hearing when there are jobs to do around the house!

I have not come across anyone personally who has a diminished sense of touch, but I understand that there are many people with this condition as well.

When we are dealing with people, we never know exactly how they each experience the world - what their perspectives are - and not just with the physical senses. 


One thing that is undeniable, though, is that your perception of the world around you affects how you respond in any given situation - and it also affects your approach to projects and challenges.


Listen to the podcast, or read the full article on Gazza's Corner blog.   

#031 - New Year, New Project - Don't forget the PARTY!

Happy New Year - and welcome to your new project! 

The start of the calendar year often marks the start of new projects; the old year is done, the new year is fresh and full of potential. Everyone is rested from the break and raring to go...ok, perhaps recovering is the right word. However, it is still a great time of year to kick off new projects, with most people full of energy and optimism. Who knows - your New Year Resolution might even have been about your project. (Ya, right!)

Many people finished up the calendar year with a lot of social activities and parties; the closer you got to the end of the year it seems the less work was done, or at least it was harder to get work done. I know exactly how tough it was - I was in the first month of ramping up on a new project, looking for information, while everyone else was winding down from the year and starting to disappear on holiday.

Now it is a new year, people are returning from holiday, refreshed or recovering, in any case coming back to work to hit the ground running (or at least at a moderate walking pace).

So what do we need to do to get our new projects off on the right foot, to help make sure they are successful?

Quite simple, really. What we need is...a Project PARTY.

Listen to the podcast, or read the full article on Gazza's Corner blog.   

#030 - Working with Teams: Interview with Chris Cattaway

Today's interview is with with Chris Cattaway, an expert in building successful teams.

Chris's experience ranges from designing and project managing multi-million dollar telecommunications systems to leading disaster response teams in Africa and Asia. He is a PMP®, a Registered Prince 2 Practitioner, and graduated as an Otago (NZ) MBA in 2003. 

Recognizing that both hard and soft competencies are necessary for sustainable performance improvement he is also licensed and accredited to facilitate workshops using world-class psychometric typing systems. Using the Clarity4D model, Chris uses four "colour energies" - Red, Green, Blue and Red as a model for analyzing behavioral preferences and helping teams work together more effectively.

Through his business, Global Achievements, Chris works throughout the Asia-Pacific region and internationally, "envisioning and catalysing transformational change" through capacity building for individuals, teams and organisations, and programme management. 


Chris presented at the PMI New Zealand Annual Conference in Wellington in September 2012.

Join us and listen to Chris Cattaway as he discusses the four behavioural "Colour Energies" and learn why it is important to have a good colour mix on your project teams.


Chris Cattaway
http://www.galdac.com/Pages/ChrisCattaway.aspx
Twitter: @GALDAC

#029 - Pick Me! Pick Me! ...What is YOUR Essential Value Proposition?

When my father graduated from university and got his first job as an Electrical Engineer, his manager told him the following on his first day:

"Congratulations on earning your degree. But I want you to know the only thing it shows me is that you know how to learn."

My father was stunned. He had worked hard to get his degree over several long years; surely all of what he had learned counted for something! Engineering was a hard degree to get and covered a lot of knowledge areas in depth...what was his manager talking about?

For the manager, my father's value proposition was the potential for a future of great contributions to the company, based on his educational focus and demonstrated ability to learn complex things (provided he continued to apply himself and work hard, of course). To be sure, the company must have seen value or they would not have hired my father in the first place - but it was still a shock for him to hear that message on his first day.

My father didn't tell me what he was thinking before he entered the office, but that first meeting with his manager had a profound effect on him. I even believe it was a defining moment for him. It forced him to look forward - to what he could do with and for the company, rather than dwell on his prior accomplishments.

What you have done is not as important as what you will do next. The past only shows what you were capable of then; it merely lays the groundwork for what you might become on your journey.

Image licensed from Fotolia #45593398

For many of us, our value proposition is often quite different than what we think it is. In fact, our value is always defined more by the other person (the receiver of your services) than by you (the giver of the service).

They want to know what YOU can do for them, and how you can help them solve their needs and problems. This is your Value to them.
 
But there is much, much more to it than that...  


Listen to the podcast, or read the full article on Gazza's Corner blog.   

#028 - From the Playground to the Olympics: What NOT to do in Team Development

"I got here first!"

"No, I did!"

"Me!"

"No, me!"

I just got back from a three day school camp with my youngest son. We  went to new and interesting places each day, and everywhere we went, walking or driving, the adults were constantly serenaded by the same chorus when we arrived at each destination.

"I got here first!"

Somehow, it seemed vitally important to be the first one to arrive wherever we went, or at least it was if you were under 10 years old.

The playground is a useful place to hone skills and promote competition, but it is equally important to learn to work and compete together as a team.

Often, when children compete in teams, you will have individuals claiming they were the fastest in the team, and therefore they are the reason the team won - so really "they" won and the rest of the team's efforts did not matter. 

Unfortunately, some people never outgrow this. They are in constant competition with everyone else, even though the others may not even know there is a race going on. They may not say it out loud, but they likely feel a small satisfaction in reaching the traffic light first, so they can be ready to launch off again - first - as soon as it turns green.

Even as adults, some people within teams will promote their personal contributions to the detriment of the team - just like back on the playground, they believe that they (and themselves alone) are the real reason the team succeeded.

It is true that one person can make a difference.

It is also true that one person can help to bring a team together - or destroy it.

Fortunately, most people do outgrow these playground behaviors, and become great team players. There is hope!

Listen to the podcast, or read the full article on Gazza's Corner blog.   

#027 - Whole Brain Team Development: An Interview with Lynne Schinella

Today's interview is with Lynne Schinella, an expert on building “whole brain” organizations and teams.

Lynne Schinella is an authority on masterful communication in the 21st century.  She believes that at the heart of all great communication are 3 elements: empathy, understanding and respect for diversity. No stranger to these qualities, she discovered their great power early on in life. 

Before starting Schinella Incentives in 1991 and then Ripe Learning in 2001, Lynne worked at Qantas, Continental Airlines, UTA French Airlines, Hyatt and Radisson Hotels and experienced a wide range of cultures and religions rich in eclectic experience. She studied how the Tahitians, French and Chinese carved out an existence through respecting their differences when she lived in Tahiti for 3 years. Over the years, she has learned that the most successful teams are the most diverse, and able to acknowledge their differences and build on trust through their strengths.

Lynne’s workshops and keynotes have a strong message of understanding and celebrating our differences, whether personality, gender, culture, generation or anything else.

She is the author of Bite Me and other do's and dont's of dealing with our differences, but in front of an audience her real gift is in her practical down to earth approach, her willingness to be transparent and a talent for making the complex simple and relevant.

Join us and listen to Lynne Schinella as she discusses the four behavioural "fruit types" - Apple, Mango, Lime and Banana - and learn why it is so important that your teams are a "fruit salad".

Lynne Schinella
http://www.lynneschinella.com.au/about-lynne/
Twitter: @lynneschinella

#020 - Decisions, Decisions...A Theory on the Origin of Writing

Decisions, decisions.

We each make thousands of decisions every day. Some studies have indicated that the number is at least 5,000, and possibly up to 35,000 decisions every day. Most of these are small decisions, done subconsciously, or on auto-pilot.

The conscious decisions we make every day are far fewer - but still easily in the high hundreds. The important decisions are fewer again, depending on the day. Some decisions may not even seem important until later on. But decisions we make, in the thousands, every single day of our lives. Even when you say that you can't make a decision - that is a decision to leave things as they are.

Theory on the Origin of Written Language

Babylonian legal tablet in stone envelope (Source: Wikipedia)

I have a theory about the origin of written language. There are many in-depth philosophical, scientific and scholarly theories and analyses on the origin and stages of writing in its various forms, from proto-writing through the various scripts, hieroglyphs and alphabets.

My theory is not about the how or when of when the various forms of written language were developed as proposed by those theorists. My theory is about why written language was developed in the first place - at any place in the world you like, regardless of the time period, style, method or medium.

So here is my theory, developed over the course of an afternoon, including a short nap:

Written language was developed because of all of the decisions we make.

More specifically, the important decisions.

Listen to the podcast, or read the full article on Gazza's Corner blog.

#008 - Project Communications: GVSVCS (Free) Document Change Control System

Every project has documents. Dozens, hundreds, or even more. Some projects may be lucky enough to have an established document management system with version control. But many will not - and what do you do then? Or what if you do, but the client does not have access to the same system? Or you have a version control system - but people don't use it properly and you have a mess?

A very common scenario in the lifetime of any given document is that person (A)  writes a draft, sends it to B,C,D for review, receives feedback from each of them (separately or together), A updates it and the cycle continues until you have the finalized version. And quite often the files are exchanged by email.

Sounds simple, right? Well if you say yes - you have not actually dealt with the very real problem of version control (or change control). It is far too easy to lose updates when someone sends you a file that on the surface "looks like" the same one you had (same file name, mostly looks the same, you cannot see the changes because they were not marked or tracked properly etc). Or you overwrote B's updates with C's file when you saved the attachment. And even worse - if it is not being reviewed closely enough, that might not be caught until it is too late. Sound familiar?

There are many possible solutions to this of course - but I always like to think that simpler is better, because if you make it simple, people might actually use it. There are a lot of very expensive, fancy systems people just don't use - or don't use properly because they are difficult or tedious to work with.

Note that this is not a discussion on the "track changes" features of various document programs, which of course you should be using as well to track the internal updates. This is one level up from that, but just as important.

Listen or read the full article on Gazza's Corner (www.gazzascorner.com)

Gary Nelson, PMP www.gazzaconsulting.com

#006 - Everywhere is Local: Providing seamless local access for clients, and stay connected globally - Cheaply!

Want to learn how to keep your business communication costs down, and solve the problem of staying in touch when you travel, without roaming, and without changing phone numbers?
Want to make it easier for your key clients to contact you, when those clients are long distance or overseas?
Want to travel overseas for a couple weeks, stay in touch and call family at home - for as little as $40 a trip?
These days it is possible to do this, and there are a number of options available, but I will tell you how with the methods and systems I use.

Listen or read the full article on Gazza's Corner (www.gazzascorner.com)

Gary Nelson, PMP www.gazzaconsulting.com

#004 - Everywhere is Local: Live where you want, and work Everywhere

The world continues to shrink day by day. Not physically of course - but practically, in how we conduct business and communicate. Today many take this for granted - but do not truly realize the full implications of the changes over the last couple decades and how this can affect your daily lives - both personal and work.


Today, I "travel" 30,000km or more every day - with a 2 minute commute, plus a few overseas trips every year. I am living where I want to - and working with clients everywhere.

Listen or read the full article on Gazza's Corner (www.gazzascorner.com)

Gary Nelson, PMP www.gazzaconsulting.com

#002 - Project Communications: Cutting through the Noise

Who's got the Monkey?

Email is one of the primary tools on projects, and is used extensively. As a result, personnel on the project may receive literally hundreds of project emails a day each, particularly the Project Manager. All of these emails are important to the project, however we all need to be careful to ensure that messages are targeted and tagged appropriately.

Listen or read the full article in Gazza's Corner (www.gazzascorner.com)


Gary Nelson, PMP www.gazzaconsulting.com